Question 1

Can I get my logo 3D printed, laser engraved, or made into a LED lamp?

Accepted Answer

Yes, go to the shop and click on whatever item you'd like made for yourself. You can email me your logo upon purchase pete@shurdle.com

All logos sent to me must be compliant with all applicable laws and regulations.
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Question 2

How long does it take to get my items from the time I place my order?

Accepted Answer

Most custom physical item orders are fulfilled and shipped out within 1-3 days. If the order is a an item I already have made, I will ship it out same or next day.

Question 3

How long does it take to ship?

Accepted Answer

U.S. greater 48 states, typically ships with 2-3 day USPS priority shipping. If your order is below 13 ounces in weight, first class shipping will be applied which is generally 2-5 days shipping time. You can add priority shipping to order.
EU shipping is around 2 weeks, sometimes less, sometimes a little longer depending on your customs hold time.
Canada shipping between 1-2 weeks.
Other places not mentioned, normally around 2-3 business weeks, no guarantees on shipping time once outside U.S., some are delivered sooner than expected and some are of course held at customs longer than expected.

Question 4

Can I get a refund for my order?

Accepted Answer

Physical Items:

NO RETURNS or REFUNDS on custom made items unless broken/damaged during the shipping process. Since custom items are made specifically for you, I will not be able to restock your purchase therefore no refund will be given.
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If you would like to return/exchange your items that I will be able to restock and resale you must follow the rules below.
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- Must be in brand new condition
- Must have no damage or wear marks present to be able to be resold.
- Must be shipped back to me within 30 calendar days of purchase.
- Refunds for trying to purchase a custom logo that is Copyrighted or Trademarked will have a $5 refund fee to pay for the transaction costs from PayPal/Stripe/Apple etc.
- Refunds will take place after item is returned to me and I verify it is in good restocking condition.

Digital Assets/Orders:

Digital assets are easily copied and shared. Once a digital asset is purchased, it is difficult to prevent it from being copied and shared with others. This means that the seller could lose money if they were to give refunds for digital assets that have been copied.
Digital assets are not tangible goods. Unlike physical goods, digital assets cannot be returned or exchanged. This means that the buyer is taking a risk when they purchase a digital asset, and they should be aware that they may not be able to get a refund if they are not satisfied with the purchase.

Question 5

Are you a cat or a dog person?

Accepted Answer

Yes.

Shurdle, LLC

3D & Laser

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Frequently asked questions

Can I get my logo 3D printed, laser engraved, or made into a LED lamp?

How long does it take to get my items from the time I place my order?

How long does it take to ship?

Can I get a refund for my order?

Are you a cat or a dog person?

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